Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," "your") and Mait Consultancy ("Company," "we," "us," "our"), operating under the brand Clinic Pro (https://clinicpro.pk).

By accessing our website, creating an account, using our software, or engaging with us through any channel (WhatsApp, email, phone), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

Clinic Pro is a cloud-based clinic management software platform that provides the following services:

• Patient registration and demographic management
• Electronic Medical Records (EMR) management
• OPD token queue management system
• Medical billing and financial invoicing
• Prescription generation and management
• Vitals tracking and monitoring
• Appointment scheduling
• Role-based user access control
• Reporting and analytics
• Technical support and consultation

We reserve the right to modify, suspend, or discontinue any aspect of the service at any time with reasonable notice to active subscribers.

3. Eligibility

To use Clinic Pro, you must:

• Be at least 18 years of age
• Be a licensed medical professional, clinic administrator, or authorized healthcare staff member
• Have the legal authority to enter into binding agreements
• Provide accurate and complete registration information
• Comply with all applicable local, national, and international laws and regulations

4. User Accounts & Responsibilities

4.1 Account Creation

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate, current, and complete information during registration
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

4.2 User Obligations

You agree to:

• Use Clinic Pro only for lawful, legitimate healthcare management purposes
• Obtain appropriate consent from patients before entering their data into the system
• Comply with all applicable healthcare data protection laws and regulations
• Not share your account credentials with unauthorized individuals
• Not attempt to reverse-engineer, decompile, or disassemble the software
• Not use the service to transmit malware, viruses, or harmful code
• Not attempt to gain unauthorized access to other accounts or systems
• Not use automated scripts, bots, or scrapers to access the service

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, design, code, graphics, logos, trademarks, software architecture, and documentation associated with Clinic Pro are the exclusive intellectual property of Mait Consultancy and are protected by applicable copyright, trademark, and intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from any part of Clinic Pro
• Use our brand name, logo, or trademarks without prior written consent
• Remove, alter, or obscure any copyright or proprietary notices
• Resell, sublicense, or commercially exploit the software without authorization

5.2 Your Content

You retain ownership of all data, patient records, and content you enter into Clinic Pro. By using our service, you grant us a limited, non-exclusive license to process, store, and display your content solely for the purpose of providing the service to you.

6. Payment Terms & Pricing

6.1 Pricing

• Clinic Pro offers multiple pricing plans as displayed on our website
• Custom pricing is available for enterprise and multi-branch deployments
• All prices are quoted in Pakistani Rupees (PKR) unless otherwise specified
• Prices are subject to change with 30 days advance notice to existing subscribers

6.2 Free Trial

• We offer a free demo and trial period for evaluation purposes
• The trial may have limited features compared to paid plans
• No payment information is required for the trial period
• We reserve the right to modify or discontinue the free trial at any time

6.3 Payment

• Payment is due as per the agreed billing cycle (monthly, quarterly, or annually)
• All fees are non-refundable unless otherwise stated in a specific agreement
• Late payments may result in service suspension after a 7-day grace period
• We accept bank transfers, online payments, and other methods as communicated

7. Service Level & Availability

• We strive to maintain 99.9% uptime for our cloud-based services
• Scheduled maintenance windows will be communicated in advance when possible
• We are not liable for downtime caused by factors beyond our control (force majeure, ISP outages, natural disasters)
• Technical support is available via WhatsApp, email, and phone during business hours (9 AM - 8 PM PKT, Monday-Saturday)
• Enterprise customers may have custom SLA agreements with guaranteed response times

8. Data Ownership & Portability

• Your Data Belongs to You: All patient records, clinic data, and content you create in Clinic Pro remain your property
• Data Export: You may request a complete export of your data at any time in a standard format
• Account Termination: Upon account termination, you may request your data within 30 days. After this period, data may be permanently deleted
• Data Processing: We process your data solely for service delivery as described in our Privacy Policy

9. Prohibited Activities

You are strictly prohibited from:

1. Using Clinic Pro for any illegal or unauthorized purpose
2. Storing or transmitting content that violates any applicable law
3. Attempting to probe, scan, or test the vulnerability of the system
4. Interfering with or disrupting the service or servers
5. Impersonating another person or entity
6. Harvesting or collecting user information without consent
7. Using the service to send spam or unsolicited communications
8. Uploading false, misleading, or fraudulent medical records
9. Circumventing any security measures or access controls
10. Reselling access to the service without written authorization

Violation of these prohibitions may result in immediate account termination without refund and potential legal action.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Clinic Pro is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied
• We do not warrant that the service will be uninterrupted, error-free, or completely secure
• Mait Consultancy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service
• Our total liability for any claims related to the service shall not exceed the total amount paid by you to us in the 12 months preceding the claim
• We are not responsible for clinical decisions made based on data stored in or generated by the software
• We are not a medical service provider and do not provide medical advice

11. Medical Disclaimer

Clinic Pro is a practice management tool, not a medical device. The software is designed to assist healthcare professionals with administrative and record-keeping tasks. It does not:

• Provide medical diagnosis, treatment recommendations, or clinical decision support
• Replace professional medical judgment or clinical expertise
• Guarantee accuracy of medical records — the responsibility lies with the healthcare provider entering the data
• Serve as a certified medical device under any regulatory framework

Healthcare professionals using Clinic Pro remain solely responsible for all clinical decisions and patient care.

12. Indemnification

You agree to indemnify, defend, and hold harmless Mait Consultancy, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use or misuse of Clinic Pro
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any data you enter into the system
• Any claim by a third party related to your use of the service

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us via email or WhatsApp. Upon termination:

• You may request a data export within 30 days
• Prepaid fees for unused periods may not be refundable (see your specific agreement)
• Your access to the service will be revoked immediately

13.2 Termination by Us

We may suspend or terminate your account if:

• You breach any provision of these Terms
• You fail to make timely payments
• Your use poses a security risk to the service or other users
• Required by law or regulatory authority
• The service is discontinued (with reasonable notice)

14. Dispute Resolution

• Informal Resolution: We encourage you to contact us first to resolve any disputes informally via email or WhatsApp
• Mediation: If informal resolution fails, disputes may be submitted to mediation before pursuing legal action
• Governing Law: These Terms are governed by the laws of Pakistan
• Jurisdiction: Any legal proceedings shall be conducted in the courts of Karachi, Sindh, Pakistan

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, earthquakes, floods
• War, terrorism, civil unrest
• Government actions or regulations
• Internet or power outages
• Cyber attacks or security incidents affecting infrastructure providers
• Pandemics or public health emergencies

16. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• Material changes will be communicated to registered users via email or WhatsApp
• Continued use of the service after modifications constitutes acceptance of the updated Terms
• If you disagree with the changes, you must stop using the service and request account termination

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements or proposals provided to you, constitute the entire agreement between you and Mait Consultancy regarding the use of Clinic Pro. Any prior agreements or representations not expressly included in these documents are superseded.

19. Waiver

The failure of Mait Consultancy to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

20. Contact Information

For any questions, concerns, or requests regarding these Terms of Service, please contact us: